SSRLabs - Support

We have not automated our support system yet. Please send your request for support to our Marketing and Sales Department at marketing at ssrlabs.com. We will post updates when and if they are necessary and available.

Firmware Updates

We will post updates to our firmware and drivers for UNIX/Linux and Windows Server 2008R2 and newer at an appropriate time. At this point in time, no driver or firmware updates are necessary or available. Updates are going to be provided as a kit with driver and firmware as one single install for each Operating System.

SDK Downloads

We will post updates to our SDK at an appropriate time. At this point in time, no SDK updates are necessary or available. Our SDK is based on Eclipse. Please check first that your Eclipse installation is current.

API Downloads

We will post updates to our APIs (openCL or openACC) for UNIX/Linux and Windows Server 2008R2 and newer at an appropriate time. At this point in time, no software updates are necessary or available.

OSS Links

We have included a few links to Free and Open Source Software that we have been made aware of as potential targets for our coprocessors and APIs. We have not yet had the time to even evaluate if it is possible or useful to accelerate these applications, but we have them on our radar screen. In general we can say that acceleration by coprocessors makes sense on larger tasks and coarser granularity. We don't anticipate that we will support an effort to accelerate QuickBooks just because the database is too small, the granularity of tasks is very fine, and there is not a lot of numerically intensive math that needs to be executed and accelerated. However, looking at OSFinancials Accounting and PostBooks ERP those applications may very well fall into the category of software that can benefit from acceleration in coprocessors, particularly in larger installations and deployments. Since we support in-memory compute (comparable to SAP's HANA), we might be able to accelerate large installations of OSFinancials Accounting and PostBooks ERP once they are re-compiled and set up to use different libraries to use in-memory databases.

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